Often we were told someone would be doing something at our house on a certain day, and we would move our schedule to accommodate, only to have them not show. Although there is an understanding that this was Blue Haven's job site, it seemed the relevance of this being my family's home was overlooked or better yet dismissed. One resonating fact though that began to play a large inconvenience, was the lack of communication by the superintendent to notify us when workers were going to be at our house. They were tore up like the rest of the ground which I am sure has caused problems throughout the entire system now. However, upon ground breaking, my sprinklers were uprooted as I had expected, but there was no stopping to cut and cap the sprinkler lines. As a customer I was left in the dark having to make split second decisions.Īt the beginning of the job, everything seemed to go smooth. I was never informed the excavation would start this day or even that equipment was on its way to my house. The super was not called and told that the job had been approved as well as the fact that I was not able to have my sprinkler service come out for another two days.ĭue to feeling pressured and not wanting to inconvenience Blue Haven, which now had a large back hole on a diesel in front of my house, I gave the go ahead for excavation to begin. However, seven days after the pool layout and excavation checklist and acceptance was signed, on July 15th, heavy equipment showed up for excavation early in the morning. This plan was relayed to the superintendent. This sounded fair to my wife and I and we planned to have a sprinkler service come in and mark the lines while we waited for HOA approval on the job. We were told at this signing of certain and possible damage that may occur, but with that, were assured that every possible effort would be made to minimize damage such as cutting and capping sprinkler lines. Upon meeting the superintendent, **, we signed the necessary forms in regards to pool layout and excavation. Although we also were anxious to have ground breaking, it was of some importance to us as a family to abide by the rules of the HOA, no matter how ridiculous they were, in order to keep from getting fines. ** knew of our dilemma to have approval from our HOA before we could start building. Unfortunately, this red carpet treatment was short lived. He was able to help my wife and I find a pool within our budget and went the extra mile when it came to dealing with our local neighborhood HOA. ** remained helpful, knowledgeable, professional, and courteous throughout our entire experience. Loop 1604 West, San Antonio, TX 78249 on the 30th of June 2016 to fulfill the dream my family and I had of being pool owners. SAN ANTONIO, TEXAS - I recently contracted Blue Haven Pools of 7575 N.
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